Payment and Delivery Information
At Humide, we aim to make your online shopping experience simple, secure, and convenient. Please read the information below to understand our accepted payment methods, delivery process, shipping timeline, and order handling policy.
Secure Payment
Orders are processed through secure online payment methods. Please ensure your payment details are accurate before completing your order.
Free Shipping
Enjoy free shipping on all online orders within Malaysia, unless otherwise stated during checkout or promotional campaign periods.
Order Processing
Orders will be prepared and processed after payment confirmation. Delivery time may vary depending on courier schedule and delivery location.
Accepted Payment Methods
We accept online payment methods available at checkout. The available payment options may include credit card, debit card, online banking, e-wallet, or other supported payment gateways depending on your checkout selection.
- Payment must be completed before order processing begins.
- Please ensure your billing information, contact number, and email address are correct.
- Orders with unsuccessful or pending payment may not be processed until payment is confirmed.
- Humide does not store your full card details on our website.
Delivery Coverage
Humide currently delivers to addresses within Malaysia. Customers are responsible for providing a complete and accurate delivery address during checkout.
| Area | Estimated Delivery Time | Shipping Fee |
|---|---|---|
| West Malaysia | 2 – 5 working days | Free shipping |
| East Malaysia | 5 – 10 working days | Free shipping, unless otherwise stated |
| Remote / Outskirt Areas | Subject to courier schedule | May require additional delivery time |
Delivery timelines are estimates only. Delays may occur due to courier capacity, public holidays, incorrect address details, weather conditions, or circumstances beyond our control.
Order Processing Time
Once your payment is confirmed, your order will be prepared for delivery. Orders are usually processed during business days from Monday to Saturday, excluding Sundays and public holidays.
- Orders placed after business hours may be processed on the next working day.
- Orders placed on Sunday or public holidays may be processed on the next working day.
- You may receive order updates through email, WhatsApp, SMS, or courier tracking updates where available.
- Please keep your order number for easier customer support reference.
Shipping and Tracking
Once your order has been shipped, tracking details may be provided where available. Customers are encouraged to monitor the delivery status and ensure someone is available to receive the parcel.
- Tracking information may take some time to update after the parcel is handed over to the courier.
- If the courier is unable to deliver the parcel, please follow the courier’s redelivery or collection instructions.
- Humide is not responsible for delays caused by incomplete address, unreachable recipient, or failed delivery attempts.
- If your parcel is returned to us due to incorrect address or failed delivery, re-delivery may be arranged subject to additional requirements.
Damaged, Missing, or Incorrect Items
Please check your parcel once it arrives. If you receive a damaged item, missing item, or incorrect product, contact our customer support as soon as possible with your order number and clear photos or videos of the parcel and product condition.
- Report damaged or incorrect items within 48 hours after receiving your parcel.
- Keep the original packaging, courier label, and product condition for verification.
- Humide will review the case and assist with the most suitable solution according to our policy.
Need Help With Your Order?
If you have questions about payment, delivery, order status, or tracking, please contact our customer support team.
Email: humideresources@gmail.com
Customer Support: +60 16-392 1643
Address: No. 29/1F, Jalan 4/154D, Taman Desa Cheras, 56000 Kuala Lumpur, Malaysia