Privacy Policy

1. Introduction

HUMIDE Resources respects your privacy and is committed to protecting your personal data. This Privacy Policy applies to personal data collected through our website, online store, social media platforms, messaging channels, customer service channels, order forms, payment processes, delivery arrangements, promotions, and other business-related interactions.

By accessing our website, submitting your personal data, placing an order, creating an account, contacting us, or using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Personal Data We May Collect

Depending on your interaction with HUMIDE Resources, we may collect the following types of personal data:

• Full name
• Contact number
• Email address
• Billing address
• Shipping or delivery address
• Order details and purchase history
• Payment confirmation details, transaction reference, or payment status
• Customer service communication records
• Product preferences, enquiries, feedback, reviews, or complaint details
• Account login details, username, and password if account registration is available
• IP address, browser type, device information, cookies, website usage data, and analytics data
• Marketing preferences, promotion participation details, or consent records

We do not intentionally collect unnecessary personal data. However, some personal data is required to process orders, arrange delivery, provide customer service, verify payment, and comply with business or legal obligations.

3. Sensitive Personal Data

HUMIDE Resources generally does not require sensitive personal data from customers. However, customers may voluntarily provide information related to allergies, skin concerns, scalp concerns, product sensitivity, pregnancy-related concerns, or health-related issues when asking for product guidance or customer support.

4. How We Collect Personal Data

We may collect personal data directly or indirectly through the following channels:

• When you browse or use our website
• When you create an account or fill in an online form
• When you place an order or make a payment
• When you contact us through email, phone, WhatsApp, social media, or other communication channels
• When you request support, return, refund, exchange, or product assistance
• When you participate in campaigns, promotions, giveaways, surveys, or customer feedback activities
• When you subscribe to newsletters, updates, or marketing messages
• Through cookies, tracking tools, analytics tools, advertising pixels, or website technologies
• From third-party service providers such as payment gateways, courier companies, e-commerce platforms, or marketing tools where applicable

5. Purposes of Processing Personal Data

HUMIDE Resources may collect, use, process, store, and disclose your personal data for the following purposes:

6. Disclosure of Personal Data

HUMIDE Resources does not sell your personal data to unrelated third parties. However, we may disclose or share your personal data where necessary for business operations, order fulfilment, legal compliance, or customer support.

Your personal data may be shared with:

• Courier, logistics, and delivery service providers
• Payment gateway providers, banks, financial service providers, or transaction processors
• Website hosting providers, IT service providers, system administrators, or technical support providers
• E-commerce platform providers, marketplace platforms, or order management systems
• Marketing, analytics, advertising, email, SMS, or messaging service providers
• Professional advisers such as accountants, auditors, legal advisers, or business consultants
• Government authorities, regulators, enforcement bodies, or courts where required by law
• Any party involved in dispute resolution, debt recovery, fraud investigation, or legal claims

We will only disclose personal data where reasonably necessary and where permitted or required by applicable law.

7. Cookies and Website Tracking

Our website may use cookies and similar tracking technologies to improve website performance, remember user preferences, analyse traffic, provide a better browsing experience, and support marketing or advertising activities.

Cookies may collect information such as IP address, browser type, device type, pages visited, time spent on website, referral source, and general website usage behaviour.

You may disable cookies through your browser settings. However, disabling cookies may affect certain website functions, shopping cart features, login features, or checkout experience.

8. Marketing Communications

HUMIDE Resources may send you marketing communications such as product updates, promotional offers, campaign announcements, new arrivals, educational content, or special discounts through email, SMS, WhatsApp, social media, or other communication channels.

You may unsubscribe, opt out, or request to stop receiving marketing messages at any time by contacting us or following the unsubscribe method provided in the relevant communication, where available.

Even if you opt out from marketing communications, we may still send you important service-related messages, including order confirmations, payment updates, delivery notifications, account notices, refund updates, or legal notices.

9. Security of Personal Data

HUMIDE Resources takes reasonable steps to protect personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

Security measures may include:

• Limiting access to personal data only to authorised personnel or service providers
• Using password-protected systems where applicable
• Using secure website, hosting, payment, and order management services where available
• Maintaining reasonable administrative, technical, and organisational safeguards
• Reviewing and improving our data handling practices from time to time

10. Retention of Personal Data

HUMIDE Resources will retain your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, including order processing, customer service, accounting, tax, audit, legal, dispute resolution, and business record purposes.

When personal data is no longer required, we will take reasonable steps to delete, anonymise, restrict, or securely dispose of such data, unless further retention is required or permitted by law.

11. Accuracy of Personal Data

You are responsible for ensuring that the personal data you provide to HUMIDE Resources is accurate, complete, not misleading, and up to date.

HUMIDE Resources shall not be responsible for failed delivery, delayed delivery, wrong delivery, order issues, communication failure, or service disruption caused by incorrect, incomplete, or outdated information provided by the customer.

12. Your Rights

Subject to applicable laws and verification requirements, you may contact HUMIDE Resources to:

• Request access to your personal data held by us
• Request correction of inaccurate, incomplete, or outdated personal data
• Withdraw consent for certain processing activities, where applicable
• Request deletion or restriction of personal data, subject to legal and business retention requirements
• Opt out from marketing communications
• Ask questions about how your personal data is collected, used, or disclosed

We may request verification of your identity before processing your request. Some requests may be refused or limited where permitted by law, especially where the data is required for legal, accounting, tax, fraud prevention, dispute resolution, or business record purposes.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, payment gateways, courier tracking platforms, social media platforms, marketplace platforms, or external services.

HUMIDE Resources is not responsible for the privacy practices, security, content, terms, or policies of third-party websites or service providers. You are encouraged to read the privacy policies of such third parties before providing your personal data to them.

14. Children’s Privacy

Our website and products are intended for general customers and are not specifically directed at children. HUMIDE Resources does not knowingly collect personal data from children without consent from a parent or legal guardian.

If you believe that a child has provided personal data to us without proper consent, please contact us so that we may take appropriate steps.

15. Cross-Border Data Transfer

Some of our website, hosting, payment, email, cloud storage, analytics, advertising, or technology service providers may store or process data outside Malaysia.

Where personal data is transferred or processed outside Malaysia, HUMIDE Resources will take reasonable steps to ensure that such processing is carried out for legitimate business purposes and with appropriate safeguards, where applicable.

16. Data Breach and Security Incidents

If HUMIDE Resources becomes aware of a data security incident involving your personal data, we will take reasonable steps to investigate, contain, assess, and respond to the incident.

Where required by applicable law or where reasonably necessary, we may notify affected individuals, relevant authorities, service providers, or other parties involved in managing the incident.

17. Changes to This Privacy Policy

HUMIDE Resources reserves the right to update, amend, revise, or replace this Privacy Policy from time to time to reflect changes in our business operations, website functions, legal requirements, technology, or data protection practices.

Any updated version will be posted on this website. Your continued use of our website or services after changes are published means you acknowledge the revised Privacy Policy.